Ticket Management System

Stop Drowning in Support Tickets. Start Delighting Your Customers.

Feeling overwhelmed by customer requests, service calls, and internal IT issues? Authentech's Ticket Management System (TMS) brings order to the chaos, streamlines your entire support process, and empowers your team to deliver exceptional service, every time.

Imagine a world where every client query is instantly captured, efficiently assigned, and tracked through to a happy resolution. Where your team collaborates seamlessly, and your customers feel heard and valued. That's not a dream – it's what our intuitive and powerful TMS can do for your business, whether you're managing on-field computer repairs or a large internal IT helpdesk.

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Is This Your Everyday Support Reality?

If you're nodding along, you're not alone. Many businesses grapple with...

Lost in the Shuffle : Complaints getting missed, miscommunicated, or falling through the cracks?
Delayed Responses : Customers frustrated by slow acknowledgement and resolution times?
Inefficient Dispatch : Struggling to assign the right tasks to the right technicians quickly?
Lack of Visibility : No clear overview of ongoing issues, technician workload, or resolution progress?
Disconnected Communication : Juggling emails, calls, and messages, leading to confused clients and teams?
Approval Bottlenecks : Urgent requests stalled waiting for management sign-off?
Untracked Assets & Stock : Difficulty managing IT equipment, spares, licenses, or AMCs tied to support issues?

It doesn't have to be this way. There's a smarter, smoother path to support excellence.

Meet Your New Support Superpower: The Authentech TMS

Our Ticket Management System isn't just software; it's a complete solution designed with your challenges and your customers in mind. It’s built to be beautiful, presentable, and incredibly user-friendly.

For Every Support Scenario

Whether you're a computer repair shop needing to manage service calls efficiently (our Basic Version is perfect for this!) or a large organization with an in-house or third-party IT team managing diverse requests (our Higher Version has you covered!), our TMS adapts.

Communication at its Core

At the heart of great support is great communication. That’s why we’ve built features like a client portal for easy complaint logging and a dynamic, WhatsApp-style chat for real-time interaction between technicians and clients, complete with file sharing and color-coded messages for clarity.

Packed with Power, Designed for People.

Our TMS is loaded with features to make your support process seamless, transparent, and effective.

Effortless Ticket Creation & Assignment

Client Self-Service Portal : Empower your customers to log complaints 24/7, their way.
Instant Dashboard Notifications : Operators see new tickets instantly – no more delays.
Swift & Smart Assignment : Quickly route jobs to the right technician or team.
Problem Categorization : Organize requests (machine problems, broadband, hardware failures) for better tracking and analysis.
Multi-Language Support : Serve your diverse Indian clientele with interfaces in major regional languages alongside English. (Tailored for India)

Seamless Communication & Collaboration

WhatsApp-Style Chat : Engage clients and team members with a familiar, intuitive chat interface.
File & Document Sharing : Easily distinguish messages from clients, technicians, and operators.
Interaction History : Maintain a complete record of every conversation for full context.
Mobile App Access : Technicians and clients can manage and track tickets on the go. (Tailored for India)
SMS & WhatsApp Business Integration : Send automated updates and notifications through channels your customers already use. (Tailored for India)

Total Control & Transparency

End-to-End Tracking : From "docketing" to resolution, monitor the entire lifecycle of every ticket.
Controlled Job Closure : Easily distinguish messages from clients, technicians, and operators.
Client Re-Opening Power : Unsatisfied? Clients can easily reopen tickets, ensuring true resolution.
Approval Workflows : For requests needing oversight (e.g., expensive equipment), seamlessly integrate management approval steps.
Geo-Location & Mapping (for field services) : Optimize technician dispatch, track locations, and estimate arrival times. (Tailored for India)
Offline Access for Technicians : Field teams can update tickets even without internet, syncing when back online. (Tailored for India)

Advanced Management for Larger Operations

Dedicated Team Management : Easily manage third-party or internal IT teams, even providing them with virtual storage space.
Integrated Stock & Asset Management : Track IT spares, equipment, licenses, and AMCs alongside support requests.
Downtime Tracking : Monitor external service (e.g., internet) performance and hold providers accountable.
Product Investment & Billing : Keep tabs on company investments and manage associated billing seamlessly.
Third-Party Admin Monitoring : Provide oversight for your outsourced support teams.
Comprehensive Reporting & Analytics : Gain deep insights into ticket volumes, resolution times (SLA compliance!), technician performance, common issues, and customer satisfaction to continuously improve. (Expanded feature)

Your Business is Unique. Your TMS Should Be Too.

We understand that every organization has its own specific workflows, challenges, and goals. That’s why Authentech’s Ticket Management System isn’t a rigid, off-the-shelf product. It’s a flexible platform designed to be tailored to your precise business needs.

From custom fields and workflows to specific reporting requirements and integration with your existing tools, we work with you to configure a TMS that feels like it was built just for you. Whether you need the robust features for comprehensive IT support or a streamlined system for field service, we adapt to you.

Tell us about your support process, and let's explore how we can customize our TMS to enhance your efficiency, empower your team, and elevate your customer satisfaction.

Empowering Businesses, Big and Small, Across India.

Our TMS is the perfect fit if you are :

A Computer Repair Business or Field Service Provider : Streamline job docketing, technician dispatch (with geo-mapping!), client communication via chat and SMS, and track every repair from start to finish.
An Organization with an Internal IT Helpdesk : Manage staff requests for hardware, software, network issues, and more. Categorize problems, route them effectively, and track assets seamlessly.
A Company Managing Third-Party IT Support : Oversee your outsourced team, manage stock provided to them, ensure compliance through approval workflows, and monitor their performance.
Any Business Focused on Customer Service & Support : If you receive service requests, complaints, or need to manage tasks that require tracking and resolution, our TMS can bring clarity and efficiency.
Third-Party Admin Monitoring : Provide oversight for your outsourced support teams.
Comprehensive Reporting & Analytics : Gain deep insights into ticket volumes, resolution times (SLA compliance!), technician performance, common issues, and customer satisfaction to continuously improve. (Expanded feature)

Your Partner in Smarter Support Solutions.

At Authentech Software, we're passionate about creating technology that solves real-world problems. Our Ticket Management System is born from a deep understanding of support challenges, designed with a "beautiful, presentable, and user-friendly" interface that your team will actually enjoy using.

We believe in building partnerships, not just selling software. We listen to your needs, offer expert guidance, and provide ongoing support to ensure your TMS continues to deliver value long after implementation. We're an Indian company, building for Indian businesses.

Transform Your Ticket Troubles into Triumphs!

Stop letting support requests become a source of stress and inefficiency. With Authentech's customizable Ticket Management System, you can empower your team, delight your customers, and gain valuable insights to grow your business.

The Demo

See our TMS in action and get all your questions answered. Let us show you how it can be tailored to your specific needs.

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Learn More

Want to explore the nuts and bolts? Dive deeper into our features and capabilities.